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Terms of Service

Last Updated: May 8, 2026

1. Acceptance of Terms

By creating an account on or using VenuMark ("VenuMark," "the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

VenuMark is a food vendor application platform built for Florida's event industry. Venues post events, food vendors apply with their VMScore (Florida DBPR compliance score) attached, and the platform handles the application lifecycle, document vault, and audit log. Subscription tiers are described at venumark.com/pricing.

3. Eligibility & Accounts

You must be at least 18 years old and authorized to enter into agreements on behalf of the venue or food vendor business you represent. You are responsible for keeping your account credentials secure and for all activity on your account. Notify us at scott@venumark.com immediately if you suspect unauthorized use.

4. Subscriptions, Billing & Cancellation

  • Free tier: No charge, indefinite use, capped at 1 active event.
  • Paid tiers (Growth, Pro): Billed monthly or annually via Stripe at the rates published on /pricing. Annual plans save approximately two months versus monthly. You may cancel at any time from the Customer Portal; access continues to the end of the current paid period.
  • Pro money-back: 14-day money-back guarantee on the first month of Pro. Email scott@venumark.com within 14 days for a full refund.
  • Annual refunds: Annual subscriptions are refundable on a prorated basis if cancelled mid-cycle.
  • Vendor accounts: Free, always. (Vendor deposits collected per event are a separate flow described in Section 6 below.)

5. Post-Event Vendor Outcomes (Reliability Tracking)

After an event closes, the venue may record a per-vendor outcome from the following set: attended, late, early leave, or no show. These outcomes feed into a per-vendor "Reliability" statistic that other venues see when the same vendor applies to a future event on VenuMark. By using the platform you agree that:

  • Outcomes are factual, not editorial. Venues record what happened (the vendor showed up; they were 30 minutes late). The outcome must reflect the venue's good-faith observation of vendor behavior at that event.
  • Reliability is distinct from VMScore. VMScore reflects DBPR compliance data; reliability reflects platform behavior. The two are surfaced separately and never combined.
  • Vendors can dispute an outcome. If a vendor believes a recorded outcome is inaccurate, they may email scott@venumark.com with a description and evidence. We will review in good faith and may correct, append context, or leave the record as recorded based on the evidence available.
  • Outcomes are part of the audit log. Every recorded outcome (and any subsequent correction) is preserved in the application audit log accessible to both the venue and the vendor.
  • Outcomes are venue-recorded, not algorithmic. VenuMark does not auto-detect attendance; the outcome reflects the venue's manual judgment.

6. Vendor Deposits, Escrow & Payouts

Venues on Growth and Pro tiers may optionally configure a per-event vendor deposit that approved vendors pay to confirm their slot. Deposits are held in escrow by VenuMark via Stripe and routed to either the venue or the vendor after the event based on the recorded outcome and the event's no-show policy.

How the money moves:

  1. Vendor pays the deposit. Funds are charged via Stripe Checkout and land in VenuMark's platform balance (escrow). They are NOT transferred to the venue at this point.
  2. The event runs. The deposit remains in escrow.
  3. The venue records the outcome. Recording the outcome triggers automatic settlement based on the table below.
  4. Settlement. Funds are transferred to the venue's connected Stripe Express account (minus VenuMark's fee), refunded to the vendor, or split, depending on the outcome.
  5. Payout. The venue's Stripe Express account pays out to their bank on its standard schedule (default ~2 business days). Vendor refunds return to the original payment method in 5–10 business days.

Settlement table (per outcome):

  • Attended: 100% to venue (minus VenuMark fee). 0% refund.
  • Late: 75% to venue (minus VenuMark fee on the 75%). 25% refund to vendor.
  • Early leave: 50% to venue (minus VenuMark fee on the 50%). 50% refund to vendor.
  • No show: Determined by the event's configured no-show policy:
    • Vendor forfeits full deposit (default): 100% to venue (minus VenuMark fee).
    • 50/50 split: 50% to venue, 50% refund.
    • Full refund: 100% refund to vendor.
  • Event cancelled by venue: 100% refund to vendor.

VenuMark platform fee:

  • 2.9% + $0.50 on the venue-bound portion of each release.
  • No platform fee on refunds back to the vendor.
  • Stripe's standard processing fee (2.9% + $0.30) is also deducted from the original charge before any of the above splits run.

Other deposit terms:

  • Deposit range: $10 minimum, $1,000 maximum per vendor per event. May change in the future with notice.
  • Venue payout setup: Venues collecting deposits must complete Stripe Connect Express onboarding (a Stripe-hosted form that collects bank and tax info). VenuMark never sees or stores venue banking details.
  • Tax reporting: Stripe issues IRS Form 1099-K to venues per Stripe's reporting thresholds. VenuMark does not issue 1099s to venues.
  • Disputes & chargebacks: If a vendor disputes a charge with their card issuer, Stripe may temporarily hold the disputed funds. The venue is responsible for providing dispute evidence (event terms, attendance record, communication history). VenuMark provides a structured dispute-evidence packet drawn from the application's audit log on request.
  • Settlement failures: If a transfer to the venue's Connect account fails (account restricted, requirements past due, etc.), the deposit remains in escrow and the venue is notified to resolve the issue with Stripe. VenuMark retries settlement once the account is active again.
  • Outcome corrections: A venue may correct an outcome they recorded in error. The correction may trigger a follow-up settlement (additional refund or transfer) to align the money with the corrected outcome. VenuMark's platform fee is not refunded on a correction unless the original transfer is fully reversed.
  • Stripe Terms apply. Use of the deposit feature is also subject to the Stripe Connected Account Agreement.

7. Acceptable Use

You agree not to:

  • Use VenuMark for any unlawful purpose or in violation of Florida or federal law.
  • Misrepresent your identity, business affiliation, or DBPR license status.
  • Upload documents you do not have the right to share.
  • Submit fraudulent or harassing applications.
  • Scrape, mine, or bulk-extract VenuMark data without an executed enterprise agreement.
  • Attempt to circumvent the active-event limit, the document vault, or any other tier-based feature gate.
  • Damage, disable, overburden, or impair the Service.

8. Data Sources & Disclaimer

VenuMark's compliance scoring (VMScore) draws from public Florida DBPR inspection records. The Service is provided "AS IS" and "AS AVAILABLE." VenuMark:

  • Does not guarantee the accuracy, completeness, or timeliness of the inspection data.
  • Does not constitute an official health certification or legal advice.
  • Recommends verifying critical compliance facts directly with DBPR before making hiring or booking decisions.

VenuMark shall not be liable for damages, losses, or liabilities arising from your use of, or reliance on, data provided through the Service.

9. Intellectual Property

The underlying DBPR inspection data is public record. The VenuMark name, logo, the VMScore brand, the scoring algorithm, the UI/UX, and all proprietary software are owned by VenuMark. You may export your own account's data and use it for your business; you may not resell or repackage VenuMark itself.

10. Account Termination

You may close your account at any time from your dashboard or by emailing us. We may suspend or terminate accounts that violate these Terms, including the Acceptable Use clause above. On termination we will delete or anonymize your data per our Privacy Policy unless retention is required by law.

11. Changes to These Terms

We may update these Terms as the platform evolves. Material changes will be communicated by email to active accounts. Continued use of the Service after a change constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms? Email scott@venumark.com.

Terms of Service | VenuMark